The Brown Box Reviews

Worst ever experience with Mercantila (Platform beds store). They charge you within 2 hours of the order, don't ship for over a week, which is an alleged shipment, because their shipper (Roadways) don't have a trace of a shipment,they don't reply to

SUCKS!! SUCKS!! Don't waste your money or time!!

Any store under the parent company Mercantila.com must suck because I ordered a small dining table and 4 chairs almost 2 months ago and have yet to hear when it will "be in stock." Online, it said it was in stock and will ship out....

Terrible. I have never received the product and was charged for it.

I ordered a ladies leather briefcase May 4, 2007. My credit card was charged to my credit card the same day I ordered it from The Brown Box Online. I have never received the order. I have made phone calls to 1-800-718-1710 and emailed and have had

Very unprofessional customer service manager who does not follow through on his promises

I would not recommend the Brown Box (aka Mercantila) to anyone! Ordered a crib on 2/3/07 and was told there were 7 in stock and it would ship by 2/8/07 and that I would receive an email confirming our conversation. What a joke! After 7 phone calls

Not a good experience

I did not have a good experience with The Brown Box (aka Mercantila). I just wish I would have read other people's comments about this company before placing an order. I placed in order on 09-05-2006 and I still can't tell you where my order is. I