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Crucial Conversations: Tools for Talking When Stakes are High

Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People

A PAPERBACK ORIGINAL

"Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics

A powerful, seven-step approach to handling difficult conversations with confidence and skill

"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.  more

  • From: Amazon
  • Posted: Jul-20-2009

Good Training Tool for the Fundamentals

This is one of two books being used in a U.S. Government mid-career leadership course, and I decided to look at both of them for insight. The other book is The Five Dysfunctions of a Team: A Leadership Fable (J-B Lencioni Series).Both books adopt the story-telling mode that has been justly...

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  • From: Amazon
  • Posted: Jul-17-2009

Very much needed

I've learned that I'm a flight kind of person, but I really appreciated this book, that in all conversations I can work toward making things safe for myself and for others. I'm not finished reading it, but so far, it's been a bit of an eye opener.

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  • From: Amazon
  • Posted: Jul-14-2009

Absolutely imperative for successful communication

If you're looking at buying this book, just click "Add to Cart". This book is an essential tools for anyone who wants to be an effective communicator in any situation (personal or professional). Today's most effective people are not those that have the most/best information, but those who can...

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  • From: Amazon
  • Posted: Jul-03-2009

Insightful

Everyone has to deal with difficult situations while interacting with people whether it be a difficult customer, a overzealous boss, or a conflict with a coworker. It is necessary to be able to deal with these types of situations with out losing your temper or making your work-life much more...

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  • From: Amazon
  • Posted: Jun-30-2009

Mutual Purpose, Respect & Paths to Action

The territory "Crucial Conversations" covers is core to leadership development work with simple models, concepts, and examples to which most people can relate quite easily. Helping people create a shared "pool of meaning," discover "mutual purpose," and be sensitive to ways that violate "mutual...

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  • From: Amazon
  • Posted: Jan-23-2009

a story or fact

This is a very good book if you find yourself working in a new industry that operates differently. Also, if you find yourself in conversations with others that are contenous or you don't seem to communicate. Then this is a great book to understand the dynamics.

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  • From: Amazon
  • Posted: Jan-19-2009

Exceptional Communications Tool

This book is worthy of purchase in great abundance; great training and development materials. Concepts that are covered in Crucial Conversations are essential for today's workforce at every level.

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  • From: Amazon
  • Posted: Jan-15-2009

Are you kidding?

I had this book as an audio book and I am amazed how could anyone give it more than three stars. Cliché advices and rudimentary observations abound. Not worth the money let alone the time. Maybe useful if you were not part of the civilized word for last 10 years and know nothing about a...

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  • From: Amazon
  • Posted: Jan-08-2009

Great advice...used in professional presentations in chicago!

My boss at the University of Illinois at Chicago recommended this book, and I'm really glad I took her advice and bought myself a copy, which I'm reading now. So far, great advice. Wish I would have read it for some "crucial conversations" I had just two weeks ago. Better late than never. This...

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  • From: Amazon
  • Posted: Jan-03-2009

Everyone should read this book!!

I bought several books to help me with a challenging situation. This was by far the most helpful. And reading it has made me look at many other relationships and difficulties in a new light.An unexpected result of this book, was that I could see clearly mistakes that I had made myself. It...

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