Crucial Conversations: Tools for Talking When Stakes are High

Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People

A PAPERBACK ORIGINAL

"Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics

A powerful, seven-step approach to handling difficult conversations with confidence and skill

"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence. more

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Joseph Grenny, Ron McMillan, Kerry Patterson, Stephen R. Covey, Al Switzler, Paperback, Amazon, Buy.com, HotBookSale.com, Barnes and Noble, Barnes & Noble

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Smarter Choice Paperback, Crucial Conversations:... A powerful, seven-step approach shows readers how to handle difficult conversations--at home or at work--with...	23,489 reviews *smarter certified	$9.59	See it
Crucial Conversations: Tools for... Business Communication - General Business & Economics - Most books make promises. This one delivers. These skills...	Barnes & Noble	$17 $13.56 Coupon 1 coupon available Code:No Code Required Detail: Free Shipping on orders of $25 at Barnes & Noble Expires:Jun-30-2010 Restriction:see site for more details	See it
Crucial Conversations: Tools for... "Most books make promises. This one delivers. These skills have not only helped us to change the culture of our...	23 reviews	$5.89 Free Shipping	See it
Crucial Conversations: Tools for... Pages: 256, Edition: 1, Paperback, McGraw-Hill	Amazon 11,393 reviews	$11.53 Coupon 1 coupon available Code:No Code Required Detail: FREE Shipping on orders over $25 at Amazon. Expires:Dec-31-2010 Restriction:Some restrictions apply. See site for details.	See it
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Recent Reviews

4/5: From: Amazon; Posted: Jul-20-2009; Good Training Tool for the Fundamentals; This is one of two books being used in a U.S. Government mid-career leadership course, and I decided to look at both of them for insight. The other book is The Five Dysfunctions of a Team: A Leadership Fable (J-B Lencioni Series).Both...; read full review | report as inappropriate

4/5: From: Amazon; Posted: Jul-17-2009; Very much needed; I've learned that I'm a flight kind of person, but I really appreciated this book, that in all conversations I can work toward making things safe for myself and for others. I'm not finished reading it, but so far, it's been a bit of an...; read full review | report as inappropriate

5/5: From: Amazon; Posted: Jul-14-2009; Absolutely imperative for successful communication; If you're looking at buying this book, just click "Add to Cart". This book is an essential tools for anyone who wants to be an effective communicator in any situation (personal or professional). Today's most effective people are not...; read full review | report as inappropriate

4/5: From: Amazon; Posted: Jul-03-2009; Insightful; Everyone has to deal with difficult situations while interacting with people whether it be a difficult customer, a overzealous boss, or a conflict with a coworker. It is necessary to be able to deal with these types of situations with...; read full review | report as inappropriate

Selected Reviews

4/5: From: Amazon; Posted: Jul-20-2009; Good Training Tool for the Fundamentals; This is one of two books being used in a U.S. Government mid-career leadership course, and I decided to look at both of them for insight. The other book is The Five Dysfunctions of a Team: A Leadership Fable (J-B Lencioni Series).Both...; read full review | report as inappropriate

3/5: From: Amazon; Posted: Dec-21-2008; somewhat helpful; This book is heavy on the "Why" a crucial conversation should take place but does not go into enough detail on "How" to actually conduct a crucial conversation. After reading the excerpt, I was excited to order the book but part way...; read full review | report as inappropriate

1/5: From: Amazon; Posted: Jan-15-2009; Are you kidding?; I had this book as an audio book and I am amazed how could anyone give it more than three stars. Cliché advices and rudimentary observations abound. Not worth the money let alone the time. Maybe useful if you were not part of the...; read full review | report as inappropriate