Crucial Conversations: Tools for Talking When Stakes are High

Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People

A PAPERBACK ORIGINAL

"Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics

A powerful, seven-step approach to handling difficult conversations with confidence and skill

"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence. more

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Joseph Grenny, Ron McMillan, Kerry Patterson, Stephen R. Covey, Al Switzler, Paperback, Amazon, Buy.com, HotBookSale.com, Barnes and Noble, DeepDiscount.com, Barnes & Noble

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Recent Reviews

5/5: From: Amazon; Posted: Oct-17-2009; Really informative!; I heard one of the speakers, and knew that I needed to purchase this book to help with dealing with this type of situation. Great tool for any leader.; read full review | report as inappropriate

5/5: From: Amazon; Posted: Oct-15-2009; Excellent read!; This book should be required for anyone who is in a management type position. I read the book a little over a year ago - marking many pages. It has remained on my desk. After reading I put many of the suggestions in to practice. I was...; read full review | report as inappropriate

2/5: From: Amazon; Posted: Sep-03-2009; Some good information hidden in lots of garbage; There is no doubt in my mind that anyone who takes the time to write a book about interpersonal skills as this one has at least one good point to talk about. There are indeed a few points in this book that are helpful, for instance they...; read full review | report as inappropriate

4/5: From: Amazon; Posted: Jul-20-2009; Good Training Tool for the Fundamentals; This is one of two books being used in a U.S. Government mid-career leadership course, and I decided to look at both of them for insight. The other book is The Five Dysfunctions of a Team: A Leadership Fable (J-B Lencioni Series).Both...; read full review | report as inappropriate

Selected Reviews

5/5: From: Amazon; Posted: Oct-17-2009; Really informative!; I heard one of the speakers, and knew that I needed to purchase this book to help with dealing with this type of situation. Great tool for any leader.; read full review | report as inappropriate

3/5: From: Amazon; Posted: Dec-21-2008; somewhat helpful; This book is heavy on the "Why" a crucial conversation should take place but does not go into enough detail on "How" to actually conduct a crucial conversation. After reading the excerpt, I was excited to order the book but part way...; read full review | report as inappropriate

2/5: From: Amazon; Posted: Sep-03-2009; Some good information hidden in lots of garbage; There is no doubt in my mind that anyone who takes the time to write a book about interpersonal skills as this one has at least one good point to talk about. There are indeed a few points in this book that are helpful, for instance they...; read full review | report as inappropriate