What's Hot All Categories Email this Page Upload Your Video Your Account
Home > Merchant Reviews > PetFoodDirect.com
Merchant Reviews | Merchant Info

PetFoodDirect.com Reviews

PetFoodDirect.com
Average Overall Merchant Rating
3.76 Star Rating
(from 184 reviews)

Founded in 1997, PetFoodDirect.com has quickly established itself as the largest pure play e-tailer for premium pet food, supplies, and accessories on the Internet. Pet owners can visit our website 24 hours a day, 7 days a week, 365 days a year, to order from a huge selection of pet products. Our customers can also place orders by calling toll-free: 1-800-865-1333. Our unique Auto-Ship Pet Food Plan allows for conveniently scheduled automatic shipment of pet food, and all purchases are shipped via UPS or the US Postal Service for delivery right to your front door, and come with a no questions asked 100% money-back guarantee.

Sort by
1 | 2 | 3 | 4 | 5 | Next >
From: Epinions
Reviewed by:nthistory
Posted:Oct 19, 2009

I ordered from Pet Food Direct to save a few dollars on cat food. An order that was supposed to ship in 3-5 days still hadn't shipped THREE WEEKS later! I emailed after 10 days of no shipping confirmation, I was told it was flagged for shipping...

Awful
Overall Rating:1.00 Star Rating
From: Epinions
Reviewed by:taperrine
Posted:Oct 13, 2009

I was pretty excited that able to find the product I was looking for. But then when I finished my checkout and saw their shipping charges, I was shocked Talk about being blind sided! Those shipping charges are OUTRAGEOUS, nearly doubled my...

Awful
Overall Rating:2.00 Star Rating
From: Epinions
Reviewed by:irene_l
Posted:Aug 26, 2009

THEY FINE YOU FOR THEIR SLOPPY SERVICE!

I've ordered twice from PetfoodDirect.com, and had problems BOTH times with slow shipping and mistakes in the order. The last order I was penalized for a mistake they made and I have decided that I will permanently take my business elsewhere and...

Awful
Overall Rating:1.00 Star Rating
From: Epinions
Reviewed by:breadqueen
Posted:Jul 21, 2009

Pet Food Direct seems to do all they do to rip the customer off; I received my order in a thin, cardboard box and as I suspected some of the dog food cans were crushed.Even though I was assured a refund for these items it hasn't happened yet and...

Awful
Overall Rating:1.00 Star Rating
From: Epinions
Reviewed by:dfoley69
Posted:Apr 23, 2009

BUYER BEWARE! I purchased some supplements for my dog and chose the auto shipment plan. DONT CHOOSE THE AUTO SHIPMENT-IT DOESNT WORK!!! First, they sent it way too soon even though I chose the correct interval when I signed up. I had to call to...

Awful
Overall Rating:1.00 Star Rating
1 | 2 | 3 | 4 | 5 | Next >

Note: Smarter.com is a comparison shopping website that compares prices and products at online stores to help consumers save money. Stores are responsible for providing us with accurate price and product information, including the proper codes for coupons, discounts and rebates. Tax and shipping costs are estimates. Please confirm all costs before making your final purchase at the online store. All merchant ratings, product reviews and video reviews are submitted by shoppers or third-party websites. We are not responsible for their content. If you have any concerns about content on our website, please contact us.