12: The Elements of Great Managing

12: The Elements of Great Managing is the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, 12 follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.
Authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement

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From: Amazon
Posted: Mar-23-2009

All great managers are expert cardiologists

Marcus Buckingham and Curt Coffman's First, Break All the Rules, was published in 1999. In it, they discuss twelve crucial statements (Q12?) to which millions of workers had responded in surveys conducted by The Gallup Organization during the previous 25 years. Then in 2006, Rodd Wagner and...

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From: Amazon
Posted: Feb-28-2009

A great book for starters

This is a great book for people who are new to the managerial world. Easy to comprehend that is backed up nicely. It leaves out the important part of starting your management journey first and foremost by self evaluating yourself - selfawareness and emphasis on core values and principles are...

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From: Amazon
Posted: Feb-26-2009

12 Elements of Great Managing - Great

Many others have noted the good to great aspects of this book. It is redundant in that it covers ground other Gallup Authors have covered but from what I see in the real world, managers need to have the info repeated regularly.

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From: Amazon
Posted: Jan-20-2009

A dozen helpful pointers on managing teams

The Gallup Organization has studied employment and management issues for decades. Rodd Wagner and James Harter distill its findings into 12 pivotal concepts that managers can use to develop and keep great employees. These range from creating strong teams to managing them so that they support...

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From: Amazon
Posted: Jan-13-2009

If you treat people like people you end up doing better.

This is a follow on to "First Break All the Rules" and provides you with a list of the twelve elements that great managers use. These were distilled from the ten million workplace interviews Gallup has done over a long period of time, and I think they make sense. Really, they are about...

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From: Amazon
Posted: Jun-14-2008

Average

Nutshell review - An average follow on book to First, Break All the Rules. Really nothing that new or revolutionary not already covered or implied in the original work.

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From: Amazon
Posted: Apr-20-2008

Comprehensive, Innovative, Helpful

This book, based on the extensive research and data collected by Gallup, gives a great help for managing an operation or a team. Currently I am engaged in a hotel takeover and we will be conducting the Gallup review in a few weeks. This book helps to focus on the important factors while giving...

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From: Amazon
Posted: Apr-10-2008

Great guide for lower level managers

There are a few good books on supervision, and a lot of impractical but "brilliant" books on "leadership" but this is the first that I've read that I could really apply to my job. I wish the three crushing layers of bureacracy above me would read this book too. I like the empirical data and...

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From: Amazon
Posted: Mar-24-2008

"Top Shelf"

Basic principles, we easily overlook. Helped me change the approach I use to involve staff in decision making.Sensible information that can be applied to any level of leadership or management in any setting.My coworkers have appreciated the change.

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From: Amazon
Posted: Nov-01-2007

Excellent Material, but Redundant

Overall this is a great book. It's packed with good information, backed with solid research, great statistics, real examples and well written. Normally I'd give it a 5 star rating. When compared against other books in its genre, it's a great book and deserves your attention.However, I found...

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