Industry & Profession Books at Staples

Understanding the Financials?and What Lies Behind Them Managers in every business are expected to use financial... more

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  Financial Intelligence: A Manager's Guide to Knowing What the Numbers Really Mean

  • From:Amazon
  • Posted:Oct-02-2009

  • Good Summary of Financial Reporting for Dummies (like me)
  • "Financial Intelligence" does a good job of covering the estimates and assumptions behind eg. new product development, depreciation life, valuation of acquisitions, the distinction between...
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  • From:Amazon
  • Posted:Aug-01-2009

  • didn't receive book
  • I ordered this book and was charged so I assumed I would be getting it. I needed for a company class that I was attending and thought I would have it in time. I was not notified that they were...
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  • From:Amazon
  • Posted:Jun-10-2007

  • Excellent book ... for beginners only
  • If you have some understanding of finance - even basic - don't expect to learn anything out of this book. I was expecting much more than that given the target audience - "managers" - and the...
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In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their... more

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  The Trusted Advisor

  • From:Amazon
  • Posted:Oct-05-2009

  • Misrepresented as "like new"...
  • The product is defective and I can't get it to load in any of my cd players! I wish the seller had tested it before it was represented as "like new". I would return it if I had the return...
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  • From:Amazon
  • Posted:May-29-2009

  • An equation for trust . . .
  • This book is right on target. Anyone who desires to develop lasting relationships with clients will want to read this book. From the outset the authors hook the reader by establishing the three...
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  • From:Amazon
  • Posted:Feb-15-2009

  • Just OK
  • A colleague of mine suggested I buy this book. For some reason, I could not get past the endless number of lists, checklists, etc. I will confess, I never made it to the end. All of the content...
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No managerial or administrative task is as universally dreaded as the performance review. Supervisors may know the... more

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  2600 Phrases For Effective Performance Reviews: Ready-to-use Words And Phrases That Really Get...

  • From:Amazon
  • Posted:Jul-15-2009

  • Good phrase book
  • This book is made up entirely of phrases for use in writing performance appraisals. There are quite a few very good phrases and the categories covered is fairly comprehensive. Well worth the...
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  • From:Amazon
  • Posted:Apr-03-2009

  • Not quite what I expected
  • This wasn't what I expected... I was expectign more than one word examples of things to say.
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  • From:Amazon
  • Posted:May-28-2007

  • Not a bad book.
  • This book was helpful, but not as much as I'd hoped. It would be best for someone new to writing reviews.
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Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert "satisfied" customers... more

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  Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love...

  • From:Amazon
  • Posted:Sep-08-2009

  • Customer Satisfaction is Worthless
  • Everyone needs to read this, especially if you think you know it all!!
    Gitomer is great at his writing style, and understands people!
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  • From:Amazon
  • Posted:Aug-24-2009

  • no delivery and no response to emails
  • I ordered this book and never received it. I sent two emails and never received a reply. Do not order from this vendor. They took my money and never delivered and provided NO customer service
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  • From:Amazon
  • Posted:May-18-2009

  • An Okay Book. Gitomer Has Written Better Titles
  • "Customer Satisfaction is Worthless, Customer Loyalty is Priceless" by Jeffrey Gitomer is a decent read for the person who truly wants to improve the way he or she serves current and potential...
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Every group can benefit from team-building exercises. But sometimes it's not practical to embark on a full-scale... more

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  Quick Teambuilding Activities for Busy Managers: 50 Exercises That Get Results in Just 15 Minutes

  • From:Amazon
  • Posted:Jul-19-2009

  • A book that keeps its promise!
  • Of the assortment of books I have in this category, this is the one with the most sticky notes popping out the top and sides. I use games in this book regularly in classes I teach or workshops I...
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  • From:Amazon
  • Posted:Dec-24-2007

  • It was ok
  • The book wasn't exactly what I was hoping for, but it did provide a number of ideas for some quick teambuilding activities. After reading them all, I fund a small handful that I might use in the...
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This is a true management classic! Since its original publication, "The First-Time Manager" has helped many thousands... more

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  The First-time Manager

  • From:Amazon
  • Posted:May-03-2009

  • Good book for first time managers
  • This is a nice book for new managers or wanna be managers. Almost all of the illustrations are simple and easy to relate to. It's very simple to read. This book is a great start prior to moving on...
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  • From:Amazon
  • Posted:Jul-19-2008

  • rambling; avoid
  • The title and chapter titles make this book sound useful, but the contents belie the promise. Unfortunately, the text meanders around topics, defying the reader to learn. Instead of this book,...
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  • From:Amazon
  • Posted:Jun-29-2008

  • A possible primer
  • First published in 1981 and written by Loren B. Belker, the current (5th) edition has been updated by Gary S. Topchik in 2005
    
    I very much like the style in which the book is written -...
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In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl... more

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  Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer

  • From:Amazon
  • Posted:Aug-13-2009

  • Great lessons for any company
  • * Great quick read...and don't skip the foreward by Tom Peters or the afterward by Stanley Marcus. These veterans really add some kick to Carl's message. Made me want to go to Dallas to buy my...
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  • From:Amazon
  • Posted:Apr-10-2009

  • Better books out there
  • I am in the business of service excellence. I study it, I preach it and I teach it to my clients. While this is an ok book, there are many others that are better in my humble opinion. The Disney...
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Over 100,000 copies in PrintLARRY BURKETTThe Complete Financial Guide for Young CouplesA Lifetime Approach to... more

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  Complete Financial Guide for Young Couples: A Lifetime Approach to Spending, Saving and Investing

  • From:Amazon
  • Posted:May-07-2009

  • A must read
  • Eight and a half years ago I read this book, before I got married. This book should be required reading for all Christians as they enter marriage. It is incredible. Godly wisdom on how to view...
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  • From:Amazon
  • Posted:Jan-22-2006

  • Outdated but mostly useful
  • I like some of what Larry has to say, but I find much has changed since the book was first written. Some of the principles don't change, like developing a budget, but many things are difficult to...
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  • From:Amazon
  • Posted:Mar-19-2002

  • Warning: Extremely Religious and Conservative
  • Did you know that health insurance is Satan's way of tricking us into sinning (by shifting the responsibility to pay your medical costs onto someone else)? Did you know that you should pray to make...
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This insightful book shows salespeople how to meet the needs of affluent clients?from the initial contact, to the... more

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  The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers &...

  • From:Amazon
  • Posted:Sep-14-2008

  • Make this your manual for selling to the affluent
  • If you are involved in selling in any way, you would do well to read this book and use it as your selling manual.
    
    The pyramind shaped economy has been replaced by the hour-glass economy....
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  • From:Amazon
  • Posted:Jan-18-2007

  • Fine , but not so precise
  • 'working in high luxury hotel group wih many VIP's. Expected more specific details and oinstrucions from this book, but generally research and results that are brought in this book, are more then...
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A master of customer service reveals his secrets for developing long-lasting business relationships and customer... more

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  Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

  • From:Amazon
  • Posted:Jun-01-2009

  • Great book
  • My boss gave me this book as a gift and I'm only about 50 pages through the book. I already have some great ideas to apply to my own customers... little details that make the difference. Only...
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  • From:Amazon
  • Posted:Feb-17-2008

  • Gag me, please
  • All this Mitchell character did was make claims and then back them up by their own philosophies. I truly gave it a chance but page after page was about themselves pumping their own grandeur.
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Today's business tactics demand unique marketing plans that are practical and down-to-earth. Effective marketers know... more

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  What Clients Love: A Field Guide to Growing Your Business

  • From:Amazon
  • Posted:Mar-24-2009

  • I wanted to love this book more than I actually did
  • Beckwith is an author I was familiar with but had never read. I picked up a copy at the local library and decided to dive in.
    
    First off, it is a well written book, with many key...
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  • From:Amazon
  • Posted:Dec-02-2008

  • This guy is a tool
  • So far after reading the first 2 chapters, I have realized that Harry Beckwith is a blowhard. Nothing that the author talks about has helped me in my relationships with my customers. I would have...
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  • From:Amazon
  • Posted:Jul-23-2008

  • Over-Reaches and Repeats Material from "Selling the Invisible"
  • As a follow up book to the excellent "Selling the Invisible," I thought this book fell somewhat short of the mark. It rehashed some warmed over material from "Selling the Invisible." It lingered...
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HR's leading thinkers provide a blueprint for the future The international bestseller Human Resource Champions... more

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  The Hr Value Proposition

  • From:Amazon
  • Posted:May-28-2009

  • Reviewing "HR Value Proposition" Purchase
  • I received this purchase within a reasonable time, 3 days. The book is valuable for my studies and I am very pleased with the purchase.
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  • From:Amazon
  • Posted:Feb-01-2007

  • Wants HR to get an MBA, not necessarily practice HR
  • If you're an HR practitioner, skip this book. If you're an external HR consultant, read it and use the terms and ideas to sell your services.
    
    The authors want HR to get out of the HR...
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The phone is the most important tool most sales professionals will ever use, especially now that companies are... more

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  Selling to Anyone over the Phone

  • From:Amazon
  • Posted:Jun-18-2009

  • Secret to Inside Sales Success
  • If you are in an inside sales role, this book is a MUST READ! I have people calling me back, setting appointments and have experienced a 100% increase in people coming to our tradeshow booth from...
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  • From:Amazon
  • Posted:Feb-07-2009

  • For beginning beginners who are just starting only.
  • I am UNIMPRESSED by this book. The first fifty pages read like a Junior High School essay - the book seem to be trying to convince the reader that it contains valuable knowlege, which it then...
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  • From:Amazon
  • Posted:Jul-04-2007

  • Average from beginning to end
  • The content in this book is very generic and is offered for the phone sales person who is at the most basic level. The book is basically a "how to sell" book with steps of the sales process applied...
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The original edition of Discipline Without Punishment introduced a positive approach for getting problem employees to... more

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  Discipline Without Punishment: The Proven Strategy That Turns Problem Employees into Superior...

  • From:Amazon
  • Posted:May-31-2009

  • Best book on discipline ever!
  • I am an HR Director of a 500+ employee organization that is both unionized and civil service. This book is my bible. Lots of pratical ideas on dealing with the typical employee issues-attendance...
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All managers get saddled with "problem" employees from time to time; what sets great managers apart is how they... more

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  A Survival Guide to Managing Employees from Hell: Handling Idiots, Whiners, Slackers, And Other...

  • From:Amazon
  • Posted:Jun-13-2008

  • Only for the clueless, but then again probably even worse for them
  • A pile of fluff that seems to have been churned out only to add a notch to the author's list of publications. It is unclear whether the author has had any experience managing anyone, let alone...
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  • From:Amazon
  • Posted:Mar-29-2008

  • OK
  • I was excited to receive, but it's a doorstop now. Maybe I'll read it later.
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  • From:Amazon
  • Posted:Feb-03-2007

  • A 'must' for managers
  • A 'must' for managers is Gini Graham Scott, Ph.D.'s A SURVIVAL GUIDE TO MANAGING EMPLOYEES FROM HELL, telling how to handle a typical problem employee. Humor blends with practical, life-tested...
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In October 1985, at age twenty-seven, Danny Meyer, with a good idea and scant experience, opened what would become... more

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  Setting the Table: The Transforming Power of Hospitality in Business

  • From:Amazon
  • Posted:Sep-07-2009

  • Enlightened Hospitality and Reading Indeed
  • What a Book! This is a few books that I made myself to read twice within a space of 2 months.
    Being an "aspiring" restaurateur I tried to read as much as possible on the subject.
    This...
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  • From:Amazon
  • Posted:Jan-17-2007

  • business
  • in this book, there was too much name dropping. i found it kinda hard
    to stay interested because of that. most readers don't know these people
    so i'm not sure why the writer found it...
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In today?s tough economy, cutting prices and providing good service aren?t enough. To be truly successful, innovative... more

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  Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

  • From:Amazon
  • Posted:Apr-03-2009

  • Great Ideas!
  • This book had just what I was looking for. Enthusiasm followed by new ideas. Great book!
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Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to... more

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  Zingerman's Guide to Giving Great Service

  • From:Amazon
  • Posted:Sep-20-2009

  • Zingerman's Guide to Giving Great Service
  • Zingerman's Guide to Great Service is the best crash course reading i have ever done on customer service. I now compare all service encounters to the Zingerman's model.
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  • From:Amazon
  • Posted:Apr-27-2006

  • Good ideas, but short on examples
  • After purchasing Zingerman's Guide to Good Eating, a wonderfully informative book about cheese, bread, olive oil, chocolate and many other artisan foods, I had high hopes for this book. On the...
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  • From:Amazon
  • Posted:Feb-17-2005

  • MONOTONOUS/ do not listen to while driving
  • The packaging of this CD leads one to believe that it is really going to be good. The content is good. But I suggest you just buy the paperback. The author reads his book in the most monotonous...
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An inspirational book for leaders that borrows the ancient secrets of the shepherd to uncover a fresh perspective on... more

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  The Way of the Shepherd: 7 Ancient Secrets to Managing Productive People

  • From:Amazon
  • Posted:Dec-22-2008

  • helpful
  • A few months back our church leadership restructured ourselves so that the majority of elders (or shepherds) could devote themselves to encouraging church ministry leaders and help the congregation...
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Covers the supervisor's role, the transition from worker, teamwork, employee selection, communication, leadership,... more

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  The Effective Supervisor's Handbook

  • From:Amazon
  • Posted:Jan-26-2009

  • Good
  • First book I have read like this, gained a lot of insight from this one
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  • From:Amazon
  • Posted:Apr-19-2001

  • Read this book with your waders on
  • Do you have a mentor at work? Does your mentor counsel and support you under every conceivable circumstance? Picture your mentor walking toward you down the hall. It's the end of a typical...
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