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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation...

Tools for pleasing even the most demanding customers

A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including:

Clear explanations of the reasons for difficult customer behaviors
Proven tools and techniques for successfully handling even the most cantankerous customers
101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company culture
For more information, visit www.customerservicezone.com

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Price Range:$1.39 to $9.95 | 5 stores
Product Rating:

9 Reviews
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Paperback, Robert Bacal, Amazon, Buy.com, Barnes & Noble, HotBookSale.com, DeepDiscount.com

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title,desc	merchant	price	seeit
Smarter Choice Paperback, Perfect Phrases For... Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today s...	23,982 reviews *smarter certified	$4.87	See it
Perfect Phrases For Customer Service:... ROBERT BASCAL / 2004 / 222 pages Books	DeepDiscount.com 4,152 reviews *smarter certified	$8.95 Free Shipping Coupon 2 coupons available Code: Detail: Free USPS shipping at DeepDiscount.com Expires:Nov-20-2010 Restriction:Unknow Code:No Code Required Detail: Free Standard shipping on any order at DeepDiscount. Expires:Aug-31-2010 Restriction:Unknow	See it
Perfect Phrases for Customer Service:... Management - General Business & Economics - HOW TO SAY THE RIGHT THING AT THE RIGHT TIME Every manager and employee...	Barnes & Noble	$10 $8.95 Coupon 3 coupons available Code:No Code Required Detail: Free Shipping on orders of $25 at Barnes & Noble Expires:Jun-30-2010 Restriction:see site for more details Code: Detail: GET FREE SHIPPING ON ORDERS OF $25 OR MORE at Barnes and Noble Expires:Dec-31-2009 Restriction:Unknow Code:J7M3C9V Detail: 20% off single item when you use Master card at Barnes & Noble Expires:Dec-31-2009 Restriction:Unknow	See it
Perfect Phrases for Customer Service:... HOW TO SAY THE RIGHT THING AT THE RIGHT TIMEEvery manager and employee has heard the phrase "The customer is always...	24 reviews	$1.39 Free Shipping Coupon 1 coupon available Code: Detail: Free shipping on the first item you order at HotBookSale.com Expires:Nov-22-2010 Restriction:Unknow	See it
Perfect Phrases for Customer Service:... Pages: 175, Edition: 1, Paperback, McGraw-Hill	Amazon 11,406 reviews	$9.95 Coupon 1 coupon available Code:No Code Required Detail: FREE Shipping on orders over $25 at Amazon. Expires:Dec-31-2010 Restriction:Some restrictions apply. See site for details.	See it

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ProductReviews68/100 (9 Reviews)

Recent Reviews

1/5: From: Amazon; Posted: Aug-14-2009; Perfect Phrases Review; This is a VERY boring book. Normally I can get through material like this in a couple days. I've been reading this a couple weeks. Its boring and not what I expected at all.; read full review | report as inappropriate

5/5: From: Amazon; Posted: Jul-24-2009; Excellent book; Although I haven't finished reading this book, it arrived in a timely manner in excellent condition.I look forward to reading more of this book which seems well-written as well as worthwhile reading from cover to cover.Thanks for your...; read full review | report as inappropriate

4/5: From: Amazon; Posted: May-04-2009; Fairly pleased; This book was exactly what I expected it to be. I love that it not only gives you ideas for how to respond, it also breaks it down to what skills are used in the wording (such as empathy). My customer service agents are utilizing this...; read full review | report as inappropriate

3/5: From: Amazon; Posted: Dec-05-2008; Some useful content. But beware: Customer's don't like canned scripts!; There is some useful content in this book, particularly related to what not to say. Saying the wrong thing to a customer is often worse than saying nothing at all! The example dialogues help to bring the book to life. My reservation...; read full review | report as inappropriate

Selected Reviews

5/5: From: Amazon; Posted: Jul-24-2009; Excellent book; Although I haven't finished reading this book, it arrived in a timely manner in excellent condition.I look forward to reading more of this book which seems well-written as well as worthwhile reading from cover to cover.Thanks for your...; read full review | report as inappropriate

3/5: From: Amazon; Posted: Dec-05-2008; Some useful content. But beware: Customer's don't like canned scripts!; There is some useful content in this book, particularly related to what not to say. Saying the wrong thing to a customer is often worse than saying nothing at all! The example dialogues help to bring the book to life. My reservation...; read full review | report as inappropriate

1/5: From: Amazon; Posted: Aug-14-2009; Perfect Phrases Review; This is a VERY boring book. Normally I can get through material like this in a couple days. I've been reading this a couple weeks. Its boring and not what I expected at all.; read full review | report as inappropriate

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