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Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation

From: $3.55

Pages: 216, Edition: 1, Paperback, Adams Media

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Additional Product Information

• ISBN: 9781580624589
• Brand: N/A
• Product Rating: 93/100 (from 3 reviews)
• Reviews: Read Reviews | Write a Review
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From: Amazon Posted: Oct 22, 2007 Type: User Review

The many fine examples will you show that such service can be provided! Customer service seems to be one of those things that everybody complains about, and it is also something that rarely seems to get better . . . yet rather give up hoping that things will ever improve, there is something that can... read full review | report as inappropriate

5.00/5

From: Amazon Posted: Apr 21, 2005 Type: User Review

Worth a Read If you or your business deals with customers, Exceptional Customer Service is worth a good read, or at least a good skim. The authors provide many ways of thinking about, and actually taking steps toward, improving your customer relations. Written... read full review | report as inappropriate

4.00/5

From: Amazon Posted: Feb 10, 2001 Type: User Review

A Step Beyond the Others I have been working in customer service training for over a decade now and I've seen a lot of systems come and go. Lisa Ford's insights and ideas about customer service, however, are timeless. This book represent a compilation of the customer... read full review | report as inappropriate

5.00/5

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