Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep...

Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert "satisfied" customers into "loyal" customers.

Price Range:$9.78 to $29.99 | 6 stores
Product Rating:

89 Reviews
Info:
Set Price Alert Save to Wish List

Write a product review

ProductReviews

1-10 out of 89

From: Amazon
Posted: Sep-08-2009

Customer Satisfaction is Worthless

Everyone needs to read this, especially if you think you know it all!!Gitomer is great at his writing style, and understands people!

Read full review | Report as inappropriate

From: Amazon
Posted: Sep-07-2009

Excellent book

Book is excellent but getting it delivered took almost 3 weeks. I have never had anything else take that long. I ordered a different book from a different seller and had it in less than 1 week.

Read full review | Report as inappropriate

From: Amazon
Posted: Aug-24-2009

no delivery and no response to emails

I ordered this book and never received it. I sent two emails and never received a reply. Do not order from this vendor. They took my money and never delivered and provided NO customer service

Read full review | Report as inappropriate

From: Amazon
Posted: Jun-29-2009

Book review

Easy to read, with simple ways to change the way your company operates. Love the "get real" and "try this" that he has embedded in the chapters. A must read for owners who want to take their company to the next level.

Read full review | Report as inappropriate

From: Amazon
Posted: Jun-11-2009

Customer Satisfaction is Worthless, Customer Loyalty is Priceless

For anyone who is wanting to keep their customers loyal, you need to read this book and face the challenges. I have been talking about the WOW factor for years and here it is in written form. Invest in this book with your money and committment!

Read full review | Report as inappropriate

From: Amazon
Posted: May-27-2009

Gitomer Gives and Gives with this one!

This book throws a lot at you. It's pure Gitomer. And it's extremely useful, once you get past his "in your face" style.There are several things I like about this book. First, it's action oriented. It's full of tips and things you can do right now to improve customer service. And, they cost...

Read full review | Report as inappropriate

From: Amazon
Posted: May-18-2009

An Okay Book. Gitomer Has Written Better Titles

"Customer Satisfaction is Worthless, Customer Loyalty is Priceless" by Jeffrey Gitomer is a decent read for the person who truly wants to improve the way he or she serves current and potential customers.In my opinion, there are some good things:1. Good self-evaluation tests to see where you are...

Read full review | Report as inappropriate

From: Amazon
Posted: Mar-20-2009

This book is phenomenal!

I am a big Jeffrey Gitomer fan anyways so I am not surprised that he wrote another phenomenal book. The title says it all! Jeffrey provides real world application on how to build relationships with your customers and keep them! I recommend this book to anyone who deals with customers in any...

Read full review | Report as inappropriate

From: Amazon
Posted: Dec-29-2008

Turn Customers Into Fans

As soon as I picked up this book, I knew it would be different. The extra-long title and subtitle, grab-and-don't-let-go jacket copy and front matter are so obviously written and designed by astute students of direct marketing--even if the book were useless (and it's far from useless), the jacket...

Read full review | Report as inappropriate