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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep...

Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert "satisfied" customers into "loyal" customers.  

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Customer Satisfaction Is Worthless,...

Advertising & Promotion Business & Economics - Nationally syndicated columnist and sales trainer, Jeffrey Gitomer...

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Customer Satisfaction is Worthless,...

Pages: 288, Edition: 1, Hardcover, Bard Press

  • $14.10
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Hardcover, Customer Satisfaction Is...

Proving that loyal customers are better than satisfied ones--since the latter will shop anywhere--a sales staff...

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Hardcover, Customer Satisfaction Is...

Advertising & Promotion Business & Economics - Nationally syndicated columnist and sales trainer, Jeffrey Gitomer...

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ProductReviews87/100 (89 Reviews)

Recent Reviews

5/5
From: Amazon
Posted: Sep-08-2009
Customer Satisfaction is Worthless

Everyone needs to read this, especially if you think you know it all!!Gitomer is great at his writing style, and understands people!

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5/5
From: Amazon
Posted: Sep-07-2009
Excellent book

Book is excellent but getting it delivered took almost 3 weeks. I have never had anything else take that long. I ordered a different book from a different seller and had it in less than 1 week.

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1/5
From: Amazon
Posted: Aug-24-2009
no delivery and no response to emails

I ordered this book and never received it. I sent two emails and never received a reply. Do not order from this vendor. They took my money and never delivered and provided NO customer service

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5/5
From: Amazon
Posted: Jun-29-2009
Book review

Easy to read, with simple ways to change the way your company operates. Love the "get real" and "try this" that he has embedded in the chapters. A must read for owners who want to take their company to the next level.

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Selected Reviews

5/5
From: Amazon
Posted: Sep-08-2009
Customer Satisfaction is Worthless

Everyone needs to read this, especially if you think you know it all!!Gitomer is great at his writing style, and understands people!

read full review | report as inappropriate
3/5
From: Amazon
Posted: May-18-2009
An Okay Book. Gitomer Has Written Better Titles

"Customer Satisfaction is Worthless, Customer Loyalty is Priceless" by Jeffrey Gitomer is a decent read for the person who truly wants to improve the way he or she serves current and potential customers.In my opinion, there are some good...

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1/5
From: Amazon
Posted: Aug-24-2009
no delivery and no response to emails

I ordered this book and never received it. I sent two emails and never received a reply. Do not order from this vendor. They took my money and never delivered and provided NO customer service

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