Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep...

Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert "satisfied" customers into "loyal" customers.

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Jeffrey Gitomer, Hardcover, Amazon, Barnes & Noble, Barnes and Noble, Staples

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title,desc	merchant	price	seeit
Customer Satisfaction Is Worthless,... Advertising & Promotion Business & Economics - Nationally syndicated columnist and sales trainer, Jeffrey Gitomer...	Barnes & Noble	$30 $15.67 Coupon 1 coupon available Code:No Code Required Detail: Free Shipping on orders of $25 at Barnes & Noble Expires:Jun-30-2010 Restriction:see site for more details	See it
Customer Satisfaction is Worthless,... Pages: 288, Edition: 1, Hardcover, Bard Press	Amazon 11,393 reviews	$14.10 Coupon 1 coupon available Code:No Code Required Detail: FREE Shipping on orders over $25 at Amazon. Expires:Dec-31-2010 Restriction:Some restrictions apply. See site for details.	See it
Hardcover, Customer Satisfaction Is... Proving that loyal customers are better than satisfied ones--since the latter will shop anywhere--a sales staff...	Staples 156 reviews	$29.99	See it
Hardcover, Customer Satisfaction Is... Advertising & Promotion Business & Economics - Nationally syndicated columnist and sales trainer, Jeffrey Gitomer...	Barnes and Noble 20 reviews	$15.67	See it

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ProductReviews87/100 (89 Reviews)

Recent Reviews

5/5: From: Amazon; Posted: Sep-08-2009; Customer Satisfaction is Worthless; Everyone needs to read this, especially if you think you know it all!!Gitomer is great at his writing style, and understands people!; read full review | report as inappropriate

5/5: From: Amazon; Posted: Sep-07-2009; Excellent book; Book is excellent but getting it delivered took almost 3 weeks. I have never had anything else take that long. I ordered a different book from a different seller and had it in less than 1 week.; read full review | report as inappropriate

1/5: From: Amazon; Posted: Aug-24-2009; no delivery and no response to emails; I ordered this book and never received it. I sent two emails and never received a reply. Do not order from this vendor. They took my money and never delivered and provided NO customer service; read full review | report as inappropriate

5/5: From: Amazon; Posted: Jun-29-2009; Book review; Easy to read, with simple ways to change the way your company operates. Love the "get real" and "try this" that he has embedded in the chapters. A must read for owners who want to take their company to the next level.; read full review | report as inappropriate

Selected Reviews

5/5: From: Amazon; Posted: Sep-08-2009; Customer Satisfaction is Worthless; Everyone needs to read this, especially if you think you know it all!!Gitomer is great at his writing style, and understands people!; read full review | report as inappropriate

3/5: From: Amazon; Posted: May-18-2009; An Okay Book. Gitomer Has Written Better Titles; "Customer Satisfaction is Worthless, Customer Loyalty is Priceless" by Jeffrey Gitomer is a decent read for the person who truly wants to improve the way he or she serves current and potential customers.In my opinion, there are some good...; read full review | report as inappropriate

1/5: From: Amazon; Posted: Aug-24-2009; no delivery and no response to emails; I ordered this book and never received it. I sent two emails and never received a reply. Do not order from this vendor. They took my money and never delivered and provided NO customer service; read full review | report as inappropriate