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Crisp: Telephone Courtesy & Customer Service, Third Edition: Achieving Interpersonal Impact in Business...

Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.

Learning Objectives: To describe the basics of providing high-quality customer service. To explain proper telephone skills. To explore the importance of understanding customer needs. To explain the essential role customer service plays in creating a favorable impression of the company. more

Price Range:$7.47 to $13.25 | 3 stores
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3 Reviews
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Lloyd C. Finch, Paperback, Amazon, DeepDiscount.com, Buy.com

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title,desc	merchant	price	seeit
Smarter Choice Paperback, Telephone Courtesy &... Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything...	23,982 reviews *smarter certified	$7.47	See it
Telephone Courtesy & Customer Service Lloyd C. Finch / 2000 / 104 pages Books	DeepDiscount.com 4,156 reviews *smarter certified	$12.55 Free Shipping Coupon 2 coupons available Code:No Code Required Detail: Free Standard shipping on any order at DeepDiscount. Expires:Aug-31-2010 Restriction:Unknow Code: Detail: Free USPS shipping at DeepDiscount.com Expires:Nov-20-2010 Restriction:Unknow	See it
Crisp: Telephone Courtesy & Customer... Pages: 112, Edition: 3, Paperback, Crisp Learning	Amazon 11,406 reviews	$13.25 Coupon 1 coupon available Code:No Code Required Detail: FREE Shipping on orders over $25 at Amazon. Expires:Dec-31-2010 Restriction:Some restrictions apply. See site for details.	See it

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ProductReviews86/100 (3 Reviews)

Recent Reviews

5/5: From: Amazon; Posted: Jun-10-2009; Phone Techniques for Positive Customer Service Skills; CONTENTS:Part 1: Quality Customer Service* You Play a Key Role* Customer Service is Everyone's Responsibility* The Importance of a Telephone Within Your OrganizationPart 2: Proper Telephone SkillsSkills1 - Handling the Telephone2 -...; read full review | report as inappropriate

3/5: From: Amazon; Posted: Aug-09-2007; Telephone Courtesy & Customer Service; Not exactly what I expected. I was looking for new information. This is information that has been redone numerous times.; read full review | report as inappropriate

5/5: From: Amazon; Posted: Feb-18-2007; Book; Seller sent book in excellent time frame and the books was in excellent condition. I would recommend this seller. I would buy from this seller again.; read full review | report as inappropriate

Selected Reviews

5/5: From: Amazon; Posted: Jun-10-2009; Phone Techniques for Positive Customer Service Skills; CONTENTS:Part 1: Quality Customer Service* You Play a Key Role* Customer Service is Everyone's Responsibility* The Importance of a Telephone Within Your OrganizationPart 2: Proper Telephone SkillsSkills1 - Handling the Telephone2 -...; read full review | report as inappropriate

3/5: From: Amazon; Posted: Aug-09-2007; Telephone Courtesy & Customer Service; Not exactly what I expected. I was looking for new information. This is information that has been redone numerous times.; read full review | report as inappropriate

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