Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management

How do you implement ITIL? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the activities and steps to show results quickly. In this book you will learn about: Defining and building a comprehensive implementation approach that incorporates process, technology, organization and governance activities; Practical tips and step-by-step approaches for defining your Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements and building your implementation program; What areas should be addressed as part of a proper assessment approach and how to focus assessment efforts to gain the maximum results from 3rd party consultants; How to best organize your program work plans; What key Work Products need to be produced by each step in your program; Different options for transitioning your Service Management solutions and building an appropriate IT Service Management Organization. In addition, this book is chock full of reference charts where you can easily find things such as Service Management Organizational Role descriptions, input and output dependencies for every ITIL process and function, work products that should be produced by each process, key tooling functions and more. This is a comprehensive guide for building your IT Service Management program with all the information you need in one place. more

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Recent Reviews

5/5: From: Amazon; Posted: Dec-30-2007; An ITSM Program playbook - Not another guide to the ITIL processes.; Implementing ITSM via new or modified practices? Start here as a shortcut to planning your ITSM program's activities. This is a great reference for those tasked with implementing the changes and projects required for successful ITSM...; read full review | report as inappropriate

5/5: From: Amazon; Posted: May-13-2007; Guidance to Success; This book has comprehensive information to help you put together a plan for your ITIL Implementation. There is information on roles, RACI breakdowns, ideas on governance, everything you need to think about to make your plan. It's...; read full review | report as inappropriate

5/5: From: Amazon; Posted: Sep-11-2006; Very helpful following ITIL training; I found this book very helpful as an implementation guide following my ITIL training. The ITIL training I received did not provide any real guidance on how to actually implement the ITIL best practices and framework, and Mr Steinberg's...; read full review | report as inappropriate

1/5: From: Amazon; Posted: Aug-24-2006; Spelling is important, as is grammar; This might be a decent book were it not for all the typos, spelling mistakes and grammatical errors. As I was quite surprised at the lousy quality of editing, I checked the publisher's web site to find that it is a self-publishing...; read full review | report as inappropriate

Selected Reviews

5/5: From: Amazon; Posted: Dec-30-2007; An ITSM Program playbook - Not another guide to the ITIL processes.; Implementing ITSM via new or modified practices? Start here as a shortcut to planning your ITSM program's activities. This is a great reference for those tasked with implementing the changes and projects required for successful ITSM...; read full review | report as inappropriate

1/5: From: Amazon; Posted: Aug-24-2006; Spelling is important, as is grammar; This might be a decent book were it not for all the typos, spelling mistakes and grammatical errors. As I was quite surprised at the lousy quality of editing, I checked the publisher's web site to find that it is a self-publishing...; read full review | report as inappropriate