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Designing the Best Call Center for Your Business, 2nd Edition

Designing the Best Call Center for Your Business, 2nd Edition

<i>Designing the Best Call Center for Your Business</i> examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f <br><br>This revised and expanded edition examines all key aspects of opening and expanding a live agent call center.  more

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