Raving Fans: A Revolutionary Approach To Customer Service

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Price Range:$9.74 to $18.36 | 7 stores
Product Rating:

100 Reviews
Info:
Set Price Alert Save to Wish List
Tags:
Ken Blanchard, Sheldon Bowles, Hardcover, Amazon, Buy.com, Barnes & Noble, Textbooks.com, Staples, HotBookSale.com, DeepDiscount.com

ComparePrices

title,desc	merchant	price	seeit
Smarter Choice Raving Fans : A Revolutionary... by Kenneth Blanchard and Sheldon Bowles. ISBN13: 9780688123161. ISBN10: 0688123163. Published by HarperCollins... Used	Textbooks.com 2,445 reviews *smarter certified	$23 $12.65 Coupon 2 coupons available Code:xicyx Detail: Use coupon code xicyx at checkout to enjoy Free Shipping on your order plus enter to win $500 at Textbooks. Expires:Dec-31-2009 Restriction:Unknow Code:No Code Required Detail: Free shipping w/ $25 purchase at Textbooks. Expires:Dec-31-2009 Restriction:Unknow	See it
Raving Fans: A Revolutionary Approach... Ken Blanchard, Sheldon Bowles / 1993 / 137 pages Books	DeepDiscount.com 4,164 reviews *smarter certified	$16.07 Free Shipping Coupon 2 coupons available Code:No Code Required Detail: Free Standard shipping on any order at DeepDiscount. Expires:Aug-31-2010 Restriction:Unknow Code: Detail: Free USPS shipping at DeepDiscount.com Expires:Nov-20-2010 Restriction:Unknow	See it
Raving Fans: A Revolutionary Approach... Management - General Business & Economics - Written in the parable style of The One Minute Manager by its co-author,...	Barnes & Noble	$23 $16.52 Coupon 2 coupons available Code:J7M3C9V Detail: 20% off single item when you use Master card at Barnes & Noble Expires:Dec-31-2009 Restriction:Unknow Code:No Code Required Detail: Free Shipping on orders of $25 at Barnes & Noble Expires:Jun-30-2010 Restriction:see site for more details	See it
Raving Fans "Your customers are only satisfied because their expectations are so low and because no one else is doing better....	24 reviews	$9.74 Free Shipping Coupon 1 coupon available Code: Detail: Free shipping on the first item you order at HotBookSale.com Expires:Nov-22-2010 Restriction:Unknow	See it
Raving Fans: A Revolutionary Approach... Pages: 160, Edition: 1, Hardcover, William Morrow	Amazon 11,406 reviews	$15.61 Coupon 1 coupon available Code:No Code Required Detail: FREE Shipping on orders over $25 at Amazon. Expires:Dec-31-2010 Restriction:Some restrictions apply. See site for details.	See it
Hardcover, Raving Fans: A... Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just...	23,982 reviews *smarter certified	$12.90 Coupon 1 coupon available Code: Detail: Take $5 OFF the purchase of $100 or more at Buy.com Expires:Nov-30-2009 Restriction:New Customers Only. Coupons are not valid on Marketplace items	See it
Hardcover, Raving Fans: A... The author of The One-Minute Manager shows readers how to define a vision, learn what a customer really wants,...	Staples 156 reviews	$18.36	See it

*Shipping costs are based on an estimate of the lowest shipping rate available within the contiguous US, excluding Alaska and Hawaii. Only merchants with this product in stock are listed (Merchants with this product back ordered have been removed from this list).

Do you see a pricing error? Please let us know by filling out a simple form: Click here

MoreStores

Write a review

ProductReviews75/100 (100 Reviews)

Recent Reviews

4/5: From: Amazon; Posted: Oct-26-2009; Core Principles of Customer Service; A fast read that focuses on the core principles of customer service. More than anything, think of this as a means of establishing customer-centric thought patterns in your personnel.; read full review | report as inappropriate

5/5: From: Amazon; Posted: Aug-30-2009; Raving Fans - Excellent read; You think you know a lot about customer service until you read this. A refreshingly new approach. If you think you are good at treating your customers, you must read this book. Highly recommended for anyone dealing with the public...; read full review | report as inappropriate

1/5: From: Amazon; Posted: Jul-26-2009; Very high fluff to content ratio; The useful pieces of this book (there is a tiny bit of good content in there) fit into ten bullet points or less.This is 130 pages of pure fluff - a story about a fairy god mother, playing golf, and time travel (I am not making any of...; read full review | report as inappropriate

5/5: From: Amazon; Posted: Jan-19-2009; Raving Server; Raving Fans is what the world needs today. Everyone should read this book. I enjoyed following Charlie and the Area Manager through the different scenarios. You will find yourself wanting to read this book multiple times.; read full review | report as inappropriate

Selected Reviews

4/5: From: Amazon; Posted: Oct-26-2009; Core Principles of Customer Service; A fast read that focuses on the core principles of customer service. More than anything, think of this as a means of establishing customer-centric thought patterns in your personnel.; read full review | report as inappropriate

3/5: From: Amazon; Posted: Feb-25-2006; Simple Revelations; I read a lot of books on business and customer service, and this one has a few simple truths that blew me away. The rest of the book is really cheesy, though, and the storyline is just silly...but I've been spoiled by Patrick Lencioni's...; read full review | report as inappropriate

1/5: From: Amazon; Posted: Jul-26-2009; Very high fluff to content ratio; The useful pieces of this book (there is a tiny bit of good content in there) fit into ten bullet points or less.This is 130 pages of pure fluff - a story about a fairy god mother, playing golf, and time travel (I am not making any of...; read full review | report as inappropriate