Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top
Chapters include:
- Hardwire Your Company Culture with Key Behaviors
- Connect Work Back to Purpose, Worthwhile Work, and Making a Difference
- Have an Absolute Passion for Excellence and Never Waver
- Work on the Assumption That People Want to Do a Good Job
- Realize that Little Things Make a Big Difference
- See Your Business Through Your Customer's Eyes
- Make the Connection Between Employee Satisfaction and the Bottom Line
- Train Yourself to Look For What is Right
- Don't Be Too Removed From the People Who Do the Job
- Find and Recognize Your Company's Heroes
- Get Rid of Poor Performers
- Eliminate the We/They Phenomenon
- Leverage the Power of Storytelling
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Additional Product Information
- ISBN: 9780471757290
- Brand: N/A
- Reviews: Read Reviews | Write a Review
761  761 reviews |
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18.71
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hotbooksale.com  |
4  4 reviews |
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11.47
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amazon Amazon |
9,713  9,713 reviews |
Amazon coupon info |
9.98
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| From: Amazon Posted: May 19, 2008 Type: User Review |
Rounding is a winner!
Best part of entire book is on rounding. We are instituting it with our agency to complement customer service training. It can be hard to get people to think beyond the immediate customer service problem and a response that will get rid of the...
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 5.00/5 |
| From: Amazon Posted: May 08, 2008 Type: User Review |
Results-Driven Leadership > Outstanding Organizational Performance
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5.00/5 |
| From: Amazon Posted: Feb 28, 2008 Type: User Review |
Improved Leadership and Management Behaviors That Produce Greater Effectiveness
Results That Last is an excellent companion to the remarkable series of books that Robert S. Kaplan and David P. Norton about creating and implementing superior strategies (The Balanced Scorecard: Translating Strategy into Action, Alignment: Using...
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5.00/5 |
| From: Amazon Posted: Feb 09, 2008 Type: User Review |
Results that Last
Quint Studer wrote a masterpiece for modern leaders to follow.
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5.00/5 |
| From: Amazon Posted: Dec 17, 2007 Type: User Review |
A Feast of Leadership Tactics
When I can across this book, I noticed that it had relatively few reviews for a book that has hit the Wall Street Journal's Best-selling list. After reading it, I understood why - although an easy read, it is so brimming with various leadership...
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5.00/5 |
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